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A place to keep track of questions which are asked fairly often.

Can I schedule a recurring meeting?

Yes. Zoom has a number of ways of supporting this, depending on what sort of calendar you use: https://support.zoom.us/hc/en-us/articles/214973206-Scheduling-recurring-meetings

Can I share my zoom licence?

Letting more than one person use a zoom account is against Zoom's terms and conditions; please don't do that. Moving licence between people is possible (if a bit of a manual process), so that's a better option. Contact help@maths.cam.ac.uk if you have a need to do that and we'll do what we can to help.

 

Do I have to remember yet another password? Can't I use Raven?

Zoom accounts of the form crsid@cam.ac.uk can be authenticated through google. All members of the University have a google account (of the form crsid@cam.ac.uk) which is authenticated through Raven.

To authenticate through Raven: select "Sign in with Google" from the screen.

Give your crsid@cam.ac.uk address as the account to log in to google with and you'll end up at the familiar raven page; the magic should 'just work'.

Is this like a Pro account?

The Faculty licences are the "Education" level. Zoom seem a bit shy about exactly what level that is and don't provide many details online. The best guide is to expand the 'Full plan comparison' at https://zoom.us/pricing and read the 'Business' column.

One small difference; we get only 0.5GB/person of cloud storage, not the 1GB/person listed there.

Surely I'm due more than $0 refund?

Zoom agreed that holders of existing (paid-for) accounts would get pro-rated refunds when their accounts were merged into the Faculty pool. Some people have reported going through the steps to merge into the pool only to be greeted with a message offering them $0 for a refund.

This issue has been raised with Zoom, who say:

Sometimes the billing system automatically flags up a refund of $0.00 - but the owner will definitely get pro-rated refund. (Matt Smiles, Zoom, 2020-10-02, by email)

When pressed on the timing, Matt went on:

Once a user is consolidated into your account, it can take up to 7 working days for the refund to show on the account. (Matt Smiles, Zoom, 2020-10-06, by email)

If you are expecting a refund, have waited 7 working days and have not received it, please let Frank know so he can chase up the matter with Zoom.