A place to keep track of questions which are asked fairly often.
Can I schedule a recurring meeting?
Yes. Zoom has a number of ways of supporting this, depending on what sort of calendar you use: https://support.zoom.us/hc/en-us/articles/214973206-Scheduling-recurring-meetings
Can I share my zoom licence?
Letting more than one person use a zoom account is against Zoom's terms and conditions; please don't do that. Moving licence between people is possible (if a bit of a manual process), so that's a better option. Contact help@maths.cam.ac.uk if you have a need to do that and we'll do what we can to help.
Do I have to remember yet another password? Can't I use Raven?
Zoom accounts of the form crsid@cam.ac.uk can be authenticated through Raven. Open https://maths-cam-ac-uk.zoom.us/ and click sign-in to be redirected to Raven.
It is also possible to authenticate through Google and thence to Raven. (All members of the University have a google account of the form crsid@cam.ac.uk which is authenticated through Raven.)
To authenticate through Google: select "Sign in with Google" from the screen.
Give your crsid@cam.ac.uk address as the account to log in to google with and you'll end up at the familiar raven page; the magic should 'just work'.
Is this like a Pro account?
The Faculty licences are the "Education" level. Zoom seem a bit shy about exactly what level that is and don't provide many details online. The best guide is to expand the 'Full plan comparison' at https://zoom.us/pricing and read the 'Business' column.
One small difference; we get only 0.5GB/person of cloud storage, not the 1GB/person listed there.
Surely I'm due more than $0 refund?
Zoom agreed that holders of existing (paid-for) accounts would get pro-rated refunds when their accounts were merged into the Faculty pool. Some people have reported going through the steps to merge into the pool only to be greeted with a message offering them $0 for a refund.
This issue has been raised with Zoom, who say:
Sometimes the billing system automatically flags up a refund of $0.00 - but the owner will definitely get pro-rated refund. (Matt Smiles, Zoom, 2020-10-02, by email)
When pressed on the timing, Matt went on:
Once a user is consolidated into your account, it can take up to 7 working days for the refund to show on the account. (Matt Smiles, Zoom, 2020-10-06, by email)
If you are expecting a refund, have waited 7 working days and have not received it, please let Frank know so he can chase up the matter with Zoom.
Can I host multiple meetings?
Our (educational) licence allows us to host two meetings at a time: full details at https://support.zoom.us/hc/en-us/articles/206122046-Hosting-concurrent-meetings
Attempting to host more than two meetings will lead to problems like meetings closing spontaneously, participants being removed from meetings and other chaos.
