IT Emergencies
help@maths.cam.ac.uk is our general computing help request line. General help@maths hours are 10am-11am and 2pm-3pm.
If there is an IT emergency, you can use our IT emergency help line instead of our more general help@maths: as well as raising a trouble ticket, copies are sent to maths IT staff (and manager) via email alerting them to the problem.
Emergencies are typically characterised by:
- A problem affecting a large section of the CMS, such as a network outage or the failure of a widely-used server
- A security-related matter where there is imminent danger of a serious security breach
The following are examples of something that is NOT an emergency:
- forgetting your password
- your desktop PC not working
- exceeding your disk quota the night before an important deadline
- Email or MFA issues which can be dealt with by the UIS helpdesk.
In such situations please include the word 'urgent' in the subject header (if it is urgent for you).
it-emergency@maths.cam.ac.uk is our emergency contact. All members of the IT team receive these emails.