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IT Emergencies

help@maths.cam.ac.uk is our general computing help request line. General help@maths hours are 10am to 1pm and 2pm to 5pm. Various Computer Officers tend to look at the helpdesk tickets outside these hours on a "best efforts" basis.

If there is an IT emergency, you can use our IT emergency help line instead of our more general help@maths: as well as raising a trouble ticket, copies are sent to maths IT staff via email alerting them to the problem.

Emergencies are typically characterised by:

  • A problem affecting a large section of the CMS, such as a network outage or the failure of a widely-used server
  • A security-related matter where there is imminent danger of a serious security breach

it-emergency@maths.cam.ac.uk is our emergency contact.