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IT Emergencies

help@maths.cam.ac.uk is our general computing help request line. General help@maths hours are 0930 - 1300 and 1400-1700. Some IT staff may look at the helpdesk tickets outside these hours on a "best efforts" basis.

If there is an IT emergency, you can use our IT emergency help line instead of our more general help@maths: as well as raising a trouble ticket, copies are sent to maths IT staff via email alerting them to the problem.

Emergencies are typically characterised by:

  • A problem affecting a large section of the CMS, such as a network outage or the failure of a widely-used server
  • A security-related matter where there is imminent danger of a serious security breach

The following are examples of something that is NOT an emergency:

  • forgetting your password
  • your desktop PC not working
  • exceeding your disk quota the night before an important deadline

In such situations please include the word 'urgent' in the subject header (if it is urgent for you).

it-emergency@maths.cam.ac.uk is our emergency contact.