IT Emergencies
help@maths.cam.ac.uk is our general computing help request line. General help@maths hours are 0930 - 1300 and 1400-1700. Some IT staff may look at the helpdesk tickets outside these hours on a "best efforts" basis.
If there is an IT emergency, you can use our IT emergency help line instead of our more general help@maths: as well as raising a trouble ticket, copies are sent to maths IT staff via email alerting them to the problem.
Emergencies are typically characterised by:
- A problem affecting a large section of the CMS, such as a network outage or the failure of a widely-used server
- A security-related matter where there is imminent danger of a serious security breach
The following are examples of something that is NOT an emergency:
- forgetting your password
- your desktop PC not working
- exceeding your disk quota the night before an important deadline
In such situations please include the word 'urgent' in the subject header (if it is urgent for you).
it-emergency@maths.cam.ac.uk is our emergency contact.
